Director of Client Success

Company Overview

We've partnered with an established HealthTech SaaS company that is dedicated to providing best-in-class care for movement-restricted populations, including corrections facilities, hospitals, and universities. As they continue to grow, they are seeking a talented professional to join their team.

Role Overview

Our client is looking for a Director of Client Success to oversee implementation, expansion sales, and retention. This leadership position will play a crucial role in ensuring client satisfaction and the effective use of their solutions.

Responsibilities

• Lead and mentor the Client Success and Implementation teams, providing strategic direction, support, and opportunities for professional growth.
• Develop and execute comprehensive strategies to maximize client satisfaction, retention, and effective utilization of the company's solutions.
• Supervise the delivery of all phases of the project lifecycle, including initiation, planning, execution, control, and closure.
• Act as the face of the company for all client operations and delivery matters, engaging in high-level client interactions and external communications.
• Collaborate closely with Sales, Marketing, and other key departments to ensure cohesive client engagement and alignment with organizational goals.

Requirements

• Proven experience in client success, project management, or implementation management, ideally within the health-tech sector.
• Strong leadership skills, with a track record of managing teams, budgets, and driving performance.
• Proficiency in data analysis and reporting tools (e.g., SQL, Excel, PowerPoint).
• Ability to navigate and create structure in complex and dynamic environments.

Benefits

This position offers a fully remote work environment. For local candidates, the office is located in Woodbridge, NJ.