Customer Success Specialist

We've partnered with a fast-growing technology startup seeking a Customer Success Specialist who is eager to play a critical role in building an onboarding and activation function. This position will directly report to the Founder & CEO.

Role Overview

The Customer Success Specialist will be responsible for ensuring a smooth onboarding process and providing ongoing support to clients post-launch.

Responsibilities

• Own the end-to-end onboarding and account activation process following contract agreements.
• Conduct training sessions for clients to effectively use the platform upon launch.
• Serve as the main point of contact for client inquiries and contribute to product development through client feedback.
• Manage and maintain the integrity of CRM data.
• Create reporting visualizations to monitor and ensure timely onboarding.

Requirements

• 3-5 years of experience in onboarding roles within healthcare SaaS companies.
• Proficient in CRM tools (such as HubSpot) and customer support platforms (like Intercom).
• Possess an organized, joyful, and kind personality.

Benefits

• Salary range: $60K - $80K base.
• Equity: 0.5% in stock options.
• Health benefits including medical, dental, and vision.
• Hybrid work environment, with a preference for candidates in Columbus, OH.