Founding Customer Success Manager

Company Overview

We've partnered with an innovative startup poised to revolutionize the AI infrastructure landscape. This company focuses on improving data quality for AI applications, understanding that the success of AI heavily relies on the quality of its training data. Backed by leading investors and a talented team, they are rapidly growing and are consistently recognized as a top solution in the industry.

Role Overview

Our client is seeking an experienced Customer Success Manager to join their rapidly growing team. This role focuses on working with the company's largest and most intricate customers, aiding them in successfully integrating cutting-edge AI technology into their applications. The ideal candidate will collaborate closely with Sales, Growth, and Engineering teams while reporting directly to the co-founders.

Responsibilities

• Develop and maintain strong relationships with Enterprise customers to ensure success with the company’s technology.
• Achieve Gross and Net Revenue Retention targets, fostering customer engagement and satisfaction.
• Lead discussions with technical and executive stakeholders, effectively communicating product benefits and solutions.
• Conduct discovery questioning to uncover new use cases and proactively address customer needs.
• Collaborate internally with technical and commercial teams to promote a seamless customer experience.
• Actively participate in strategic development meetings with the co-founders and other key stakeholders.
• Continuously enhance customer relationships, ensuring multi-threading across different levels in client organizations.
• Stay informed about product updates and technical intricacies to address customer pain points effectively.

Requirements

• Extensive experience in customer-facing roles, especially with Enterprise clients.
• Exceptional communication skills, adept at engaging with various stakeholders including CTOs and founders.
• Highly organized with strong time management skills to effectively prioritize tasks.
• Proven track record of collaboration across technical and commercial teams.
• Consultative approach with a history of developing and strengthening customer relationships.
• Ambitious mindset with a desire for rapid career advancement and a proactive work ethic.
• Demonstrated product and technical acumen, capable of applying knowledge to address customer challenges.
• Consistent top performance in prior roles, whether in education, business, or other competitive environments.

Benefits

• Competitive salary, commission, and equity opportunities in a fast-growing startup.
• Significant growth opportunities as the company scales.
• Strong in-person culture with a newly launched office.
• Annual learning and development budget.
• Flexible PTO for work-life balance.
• 18 paid vacation days plus federal holidays.
• Opportunities for travel both domestically and internationally.
• Bi-annual off-sites and monthly social events.
• Comprehensive health, dental, and vision insurance.