Account Manager

Company Overview: We've partnered with an innovative SaaS company that specializes in improving business communication through a user-friendly digital signage platform. They are dedicated to enhancing internal messaging and customer engagement for organizations across various sectors.

Role Overview: Our client is seeking an enthusiastic and driven Account Manager to join their Charlotte hub. The ideal candidate will work closely with the company's largest clients, fostering long-lasting relationships and driving revenue growth by identifying new business opportunities within existing accounts.

Responsibilities:

• Build and maintain strong relationships with a diverse customer base, proactively addressing their needs with tailored solutions.
• Expand revenue per account by discovering new use cases and identifying additional opportunities within existing accounts.
• Collaborate with cross-functional teams including Customer Success, Professional Services, Engineering, and Design to meet customer requirements.
• Identify and engage new contacts within key accounts who could benefit from the company's solutions.
• Forecast and track key account metrics, including quarterly and annual performance forecasts.
• Prepare detailed reports on account status and communicate findings to both internal and external stakeholders.
• Assist in resolving challenging client requests or escalations as needed.

Requirements:

• 3-5 years of experience in Account Management or Key Account Management, with a focus on expansion targets.
• Demonstrated success in expanding a book of business with enterprise clients (over 1000 employees).
• Experience in closing complex deals worth six figures.
• Willingness to travel 50% of the time and experience in face-to-face selling environments.
• Excellent listening, negotiation, and presentation skills.
• Strong verbal and written communication proficiency.
• Aptitude for influencing key stakeholders, including executive and C-level individuals.
• Comfortable working with large datasets and reporting on metrics.
• Proficiency in Salesforce and a keen attention to detail.

Benefits:

• Competitive compensation with an OTE of $160K.
• Unlimited Paid Time Off (PTO).
• Work from home fund to support remote working.
• 401K plan.
• Medical insurance coverage.
• Commuter benefits.
• And much more!