Account Manager

Company Overview

Our client is a mission-driven company that operates a leading platform designed for nonprofits and grant writers, helping them manage their fundraising efforts and succeed in securing grants. With over 4,000 organizations relying on their services, they are dedicated to enhancing the capabilities of the nonprofit sector, driven by a strong focus on customer satisfaction and continuous growth.

Role Overview

We are seeking an Account Manager (AM) to support our clients in achieving their goals while utilizing our client’s platform. In this customer-focused role, you will guide existing customers in selecting the plans that best meet their needs and fundraising objectives. You will be advocating for your customers at every step of their journey, ensuring a positive experience and maximizing their success.

Responsibilities

• Become an expert on grants and institutional fundraising.
• Conduct 50-60 customer calls per month.
• Build a portion of your pipeline and source upsell opportunities for existing customers.
• Enhance customers' fundraising workflows and strengthen their relationship with the brand.
• Experiment with new sales techniques and pitches to drive growth.
• Follow up promptly with prospects and address their inquiries effectively.
• Act as the voice of customers by sharing feedback and advocating for their needs with internal teams.

Requirements

• 2+ years of experience in customer-facing roles, preferably in Sales, Customer Success, Onboarding, or similar in a SaaS environment. Experience in nonprofit fundraising is a plus.
• Excellent communication skills, with the ability to simplify complex topics.
• Empathetic and approachable, with a genuine interest in building collaborative relationships.
• Curious mindset, eager to identify and address customers' real challenges.
• Adaptable and comfortable in a fast-paced and changing environment.
• Motivated by challenges, with a strong sense of ownership over your work.
• Tech-savvy, familiar with tools like G Suite, Zoom, Slack, Intercom, and HubSpot.
• Exhibit a growth mindset and take feedback positively.
• Passionate about supporting the nonprofit community and its mission.
• Bonus: Experience working with nonprofit or SMB customers and in remote settings.

Compensation and Benefits

• Competitive salary of $50,000-$55,000/year base salary with uncapped commission (OTE $100,000-$110,000).
• Comprehensive health, dental, and vision insurance for employees, with 50% coverage for dependents.
• Generous paid time off policy, including parental leave.
• 401(k) plan.
• Company-provided laptop and stipend for home workstation setup.
• Opportunity to work with amazing nonprofits doing impactful work across the US.

What to Expect

Our client's environment is dynamic and ever-evolving, providing ample opportunities for personal and professional growth. As an early member of a small, dedicated team, you will play a key role in shaping the company culture and the future of the organization.

Core Values

• Customer-focused: Regularly seeking feedback from customers to enhance their experience.
• Innovative: Embracing creativity and experimentation to find effective solutions.
• Authentic: Encouraging clear communication and valuing diverse backgrounds.
• Collaborative: Fostering an environment where all voices are heard.
• Meaningful Impact: Engaging with customers who are dedicated to making a difference in the world.